Comment Period for proposed changes Horizon Utilities' Conditions of Service
August 25, 2015
As a licensed distributor of electricity, Horizon Utilities Corporation is required to have a document known as "Conditions of Service". Through its Conditions of Service, Horizon Utilities communicates its operating practices, connection policies, and types and levels of service available to customers and consumers in Horizon Utilities' service territory.
Horizon Utilities' Conditions of Service are based on the template presented in Appendix A of the Ontario Energy Board's Distribution System Code and are organized as follows:
The General section contains references to services and requirements that are common to all customer types. This section covers items such as Rates, Billing, Hours of Work, Emergency Response, Power Quality, Available Voltages, Metering and Special Contracts.
The Customer Specific section contains references to services and requirements specific to the respective customer class. This section covers items such as Service Entrance Requirements, Delineation of Ownership, etc.
Appendices section contains a set of appendices that contain additional information:
Conditions of Service
Capital Cost Recovery Agreement (CCRA) brochure
Download each appendix separately:
Please note that this document is subject to change. Any required changes will be incorporated with each submission to the Ontario Energy Board and the most current version will be made available here.
Questions related to our Conditions of Service may be submitted:
- By calling our Customer Service department at 1-866-458-1236
- In writing to Horizon Utilities Corporation, 55 John Street North, Hamilton, ON L8R 3M8. Attention: Conditions of Service.
- By email: