Alectra Utilities (formally Horizon Utilities) is committed to providing quality service that is accessible to all members of the public. It is our goal to ensure that everyone receives the same amount and quality of service, regardless of any barriers.


Alectra Utilities believes in providing an environment that is accessible for all and strives to provide a customer experience that meets or exceeds your expectations. We are committed to improving accessibility for all persons who use our services and welcome your comments, questions and suggestions about the provision of our services to people with disabilities. Use one of the following methods to provide feedback:

Accessibility Report

Under the AODA, organizations must make their Accessibility Reports available to the public. Our 2017 Accessibility Compliance Report was filed with the Government of Ontario on December 20, 2017.

Notice of Accessibility Device Temporarily Out of Service

In the event an accessibility device is temporarily out of service, notification will be posted in this location.