If you spot a downed line or a tree branch resting on a power line, do not touch or attempt to remove the wire. It's recommended that you stay a minimum of 10 metres (33 feet) from the wire.
Report a Power Outage Form
Report a power outage, hazard or electrical emergency with our online form. It may not show on the outage map immediately while we're focused on restoration planning and activities.
If you come across a downed power line, call 911 and Alectra Utilities' (formerly Horizon Utilities) 24-hour hotline. To report a power outage, please call the 24-hour hotline.
- Hamilton: 905-522-6611
- St. Catharines: 905-684-8111
Electrical safety is of the utmost concern for local distribution companies and education and awareness are top priorities for Alectra Utilities. We employ professional electrical workers including power line technicians, cable splicers, electricians, meter technicians and electrical engineers to ensure the distribution system is designed, built and maintained to the highest safety standards in the industry. Alectra Utilities is committed to delivering a safe, reliable supply of electricity.
Alectra Utilities relies on partnerships with many agencies, including the government, to assist in continuous improvements and a quest to build, maintain and design safer and more reliable distribution systems for the future.
Infrastructure Health and Safety Association (IHSA) – is a not-for-profit safety association that is funded through the provincial Workplace Safety and Insurance Board. The association is the recent merger of the Construction Safety Association, the Transportation Health and Safety Association and the Electrical and Utilities Safety Association. The IHSA has professional electrical safety trainers, consultants, auditors and resources to assist employers and workers in protecting workers from electrical hazards. They also offer safe practice guides, literature and tools to assist in the development of electrical safety programs.
Electricity Distributors Association (EDA) – represents local distributors of electricity and provides information to the public about the electrical distribution system.
Electrical Safety Authority (ESA) – is responsible for public electrical safety in Ontario, including enforcement of the Electrical Distribution Safety regulation 22/04. The ESA is a key stakeholder in all electrical business activities, is the province’s regulator of the Provincial Electrical Code and a key stakeholder in public safety programs and initiatives.