​Customers who experience property damage to their own service connection “stacks” require approval for a reconnection from the Electrical Safety Authority (ESA).  Alectra Utilities (formerly Horizon Utilities) employees cannot make repairs on your equipment or reconnect power without ESA authorization.

For more information on service stack repairs, click here.

Service Stack Repair Guide ​

Check your service stack:

Customers should check the "stack" where the electric service connects to the house and contact a licensed electrician if it is damaged. A licensed contractor can be located by visiting the websites of your local contractors association at: