Online forms to help you manage your
Alectra Utilities account.
Welcome Hamilton, St. Catharines and Stoney Creek customers to Alectra's online self-serve forms
On March 11, 2019 you have a new 10-digit Alectra account number and will need it to use these online self-serve forms. You have a new look bill too; the new account number is in the top left corner.
Don’t have a new bill yet or know your new 10-digit account number? Simply add zeros to your Horizon Utilities account number until there are 10 digits. For example, if your account number is 1234, enter 1234000000 in the space provided.
Forms for Residential Customers:
Forms for Business Customers: