Understanding my bill 
View the back of the bill

How to read your bill

A. This is the billing period for the electricity portion of your invoice.

B. This is your electricity usage and the per kilowatt-hour (kWh) costs based on time-of-use rates or a retail contract. Alectra Utilities collects this money and pays this amount directly to our electricity suppliers.

C. Delivery Charges are the costs of delivering electricity from generating stations across Ontario to Alectra Utilities, then to your home or business. The charges include:​

  1. Transmission Connection and Network Charges – to build and maintain the transmission and distribution lines, towers and poles and operate the provincial electricity system.
  2. Distribution Charges (fixed and variable) – which make up 20 per cent of your total bill.
  3. Loss Adjustment – accounts for a small amount of energy that is consumed, or lost, as heat, during the delivery of electricity over Alectra Utilities’ power lines.

D. Regulatory Charges are the costs of administering the wholesale electricity system and maintaining the reliability of the provincial grid. It also includes the charge related to the Ontario Electricity Support Program (OESP) and a monthly Administration Charge. It is paid directly to the Independent Electricity System Operator (IESO.)

E. The Debt Retirement Charge pays down the debt of the former Ontario Hydro and has been removed for certain residential consumption after December 31, 2015. These customers will see the Debt Retirement savings amount on their bill.

F. Ontario’s government is reducing electricity costs by providing an 8 per cent provincial rebate that is equal to the provincial portion of the HST on your monthly hydro bill.

G. The graph reflects your billed usage, (actual or estimated) and allows you to compare your daily electrical usage with previous periods. A more detailed view is available at My Account.

​​H. This shows your water and wastewater charges for the billing period. Rates and more information is available at Water and wastewater/stormwater billing.

​I. This graph reflects your billed water usage, (actual or estimated) and allows you to compare your current water consumption to previous periods. A more detailed view is available at My Account.

J. This area shows your meter number(s), meter type(s), read type (actual/estimated), number of days billed, the start and end read(s), billing multiplier, measured usage, adjustment factor, and your total adjusted usage.

K. Adjustment Factor – This represents the electricity that is consumed, or lost, as it travels along Alectra Utilities’ power lines to your home for consumption. This factor is applied to your total electricity consumption to calculate the Adjusted Usage on your bill.