What is the Global Adjustment?

The Global Adjustment provides both adequate energy supply and green energy for Ontario. It accounts for differences between the market price and the rates paid to regulated and contracted generators and for conservation and demand management programs. As a result, its value may be positive or negative, depending on the fluctuation of prices in the spot market.

This adjustment applies to business customers who pay the spot market price and customers who have signed a contract with a licensed electricity retailer. It appears as a separate line on the bill. For customers who pay the Regulated Price Plan, it is factored into the rates set by the Ontario Energy Board, and does not appear as a separate line item.

My bill seems high. What could be the cause?

If your bill appears higher than usual please consider the following:

  • What time of year is it? Am I running the air conditioning more?
  • Am I running my electric heat longer?
  • Do I have house guests? Am I doing more laundry?
  • Have I added additional appliances or entertainment equipment?
  • Pool or hot tub? Is it being used more?
  • Has there been anyone home during the day, weekdays?

Horizon Utilities Corporation has many conservation programs and incentives to help you manage your bill more effectively.

What is the Adjustment Factor I see on my bill?

When electricity is delivered over a power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment such as wires and transformers consume power before it gets to your home or business. The adjustment factor accounts for these losses.

I'm having trouble paying my hydro bill. What can I do?

Your first step is to contact a Horizon Utilities customer service representative in Hamilton at 905-522-9200 or St. Catharines at 905-984-8961. We can't help you if you don't call. At Horizon Utilities, you will reach someone who is specially trained to help you. Depending on your situation, your customer service representative may outline some financial assistance options or they may enroll you in the Budget Payment Plan.

Your account needs to be paid in full before you can be enrolled in the Budget Payment Plan, which allows you to level out your hydro bill over a twelve-month period. This way, you can eliminate those large seasonal bills. You pay a predetermined, fixed monthly amount, based on your yearly usage. It is reconciled annually. You will get a hard copy of your bill which lists your actual consumption on your regular billing dates. The Budget Payment Plan must be used in conjunction with the Pre-Authorized Payment Plan. This payment plan allows you to authorize banks, trust companies or credit unions to deduct the payment directly from your account on or after the due date.

I live in Hamilton and I'm having trouble paying my water bill. What can I do?

Your first step is to contact a Horizon Utilities customer service representative in Hamilton at 905-522-9200. At Horizon Utilities, you will reach someone who is specially trained to help you. Your customer service representative may enroll you in the Budget Payment Plan. Your account needs to be paid in full before you can be enrolled in the Budget Payment Plan, which allows you to level out your water bill over a twelve-month period. This way, you can eliminate those large seasonal bills. You pay a predetermined, fixed monthly amount, based on your yearly usage. It is reconciled annually. You will get a hard copy of your bill which lists your actual consumption on your regular billing dates.

The Budget Payment Plan must be used in conjunction with the Pre-Authorized Payment Plan. This payment plan allows you to authorize banks, trust companies or credit unions to deduct the payment directly from your account on or after the due date. The City of Hamilton also offers a Water/Wastewater Deferred Payment Plan for customers experiencing difficulty.