Starting this spring, you'll have a new account number and your bill will have a new look – it’s all part of our commitment to continually improve your Alectra experience.
You’ll also enjoy an enhanced My Account customer portal, with the same great tools to help you manage your energy usage.
- New account numbers for all customers
- My Account portal optimized for mobile devices
- Easy online signup for ebilling
- Handy email notifications for ebilling customers
- My Account log in using your old OR new account number
- View a breakdown of your hourly electricity usage data and comparison tools to analyze your usage
- Copies of your previous bills will be available
Our customer care representatives are always here to help
For assistance, contact us at
Monday to Friday, 8:30 a.m. to 4:30 p.m.
You can also reach us by email