Coming this spring 

Starting this spring, you'll have a new account number and your bill will have a new look – it’s all part of our commitment to continually improve your Alectra experience.

You’ll also enjoy an enhanced My Account customer portal, with the same great tools to help you manage your energy usage.


What's changing?

  • New account numbers for all customers
  • My Account portal optimized for mobile devices
  • Easy online signup for ebilling
  • Handy email notifications for ebilling customers

What's still the same?

  • My Account log in using your old OR new account number
  • View a breakdown of your hourly electricity usage data and comparison tools to analyze your usage
  • Copies of your previous bills will be available

Our customer care representatives are always here to help

For assistance, contact us at


Monday to Friday, 8:30 a.m. to 4:30 p.m.

You can also reach us by email here