Low-income customers can apply to receive Ontario Electricity Support Program credits on their Alectra Utilities' (formerly Horizon Utilities) electricity bill.
The Ontario Electricity Support Program is designed to assist low-income customers who are spending a disproportionate amount of their income on electricity costs.
The value of the credit is dependent upon income, the number of people in the household, and special need factors such as electric heating; the use of electricity to power medical devices; and customers in First Nation or Metis communities.
For more information about how to qualify, and to access the on-line qualification system, go to
If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive the credit at your new address. Find our how to reapply at
OntarioElectricitySupport.ca or call 1-855-831-8151 (toll-free within Ontario).
For local support to submit your Ontario Electricity Support Program:
Hamilton Housing Help Centre: 905-526-8100 ext. 305
In St. Catharines
Community Care of St. Catharines and Thorold: 289-362-6403