​Consider the environment and switch to paperless billing. Register today from the LOGIN TO MY ACCOUNT  button on our home page to begin receiving your bill electronically.

Paying your utility bill should be easy and hassle free. That’s why we offer several convenient ways for you to pay your bill.

Telephone & online banking

You can pay your account by telephone or online through your financial institution. When setting up utility invoice payments for telephone or online banking, you’ll find us under the name Alectra Utilities (formerly Horizon Utilities).

Payments made through financial institutions

Your financial institution may take up to five days to process your payment. Please ensure your payment is received on time and maintain your good credit rating by scheduling your online payment in advance of the due date.  

Pay your account by credit card

Alectra Utilities has added an additional payment option for customers interested in using their credit card to pay their bill.

Learn more about paying by credit card.

By mail

Return the bottom portion of your utility bill with your payment in the envelope provided and mail to the address below:

Alectra Utilities
P.O. Box 2249
STN LCD 1
Hamilton, Ontario
L8N 3E4

Drop box payments

Payments can be made through drop boxes at the following locations. Please note that cash payments are not accepted. Cheques or money orders only.

  • 55 John Street North, Hamilton (drop box is located just to the right of the front doors)
  • 340 Vansickle Road, St. Catharines
  • 129 Church Street, St. Catharines 

Go paperless today

To join the growing number of customers that have signed up for paperless billing, simply go to LOGIN TO MY ACCOUNT and join the more than 60,000 customers who have access to their information on-line.