Service requests and provision for metering

Horizon Utilities must approve the meter location before any equipment is installed. To request a Service Layout, please contact Customer Connections.

The metering equipment must conform to the Horizon Utilities Corporation standard applicable to the service: Metering Requirements

Service energizations

Horizon Utilities will require a minimum of five(5) business days after the following items have been completed to energize the service, provided the following has been completed:

  • The applicable connection fees have been paid
  • The customer has set up an account and any energy deposit (if required) has been provided to our Customer Connections Department
  • Horizon Utilities has inspected and passed the service installation as specified in the service layout requirements
  • An Electrical Safety Authority (ESA) connection authorization has been received by the Horizon Utilities Customer Connections Department.

Temporary services

Temporary services are typically installed for the purpose of providing construction power, power for special events, or for situations requiring power for up to one year. Services that are anticipated to be in place longer than one year will be considered on an individual basis.

For more information regarding General Service, please contact us.