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2014 Sustainability-based Annual Report

22 ENVIRONMENTAL SUSTAINABILITY Reduce, Reuse, Recycle The Paperless Trail to Sustainability In 2014, Horizon Utilities’ innovative e-mobile work management tools delivered 90,000 paperless service orders. Our adoption of e-mobile tablets for field employees has been supporting efficiency and productivity since 2010. It has both eliminated repetitive data entry and the need for crews to return to the operations centre to pick up paper work orders. In Customer Services, 2,500 more accounts have gone paperless, bringing us to a total of 18,000. And, 63,000 customers are now signed up for our ‘myAccount’ online account access. Every month, 25,000 people on average take advantage of this paperless convenience. Also in 2014, more than 32,000 online transactions were performed. Using this web tool, Horizon Utilities’ customers can manage their account at anytime, anywhere and on any device. Facility Facelifts 2014 is the half-way mark in our six-year plan to renew our existing facilities and properties. In this way, Horizon not only demonstrates its commitment to recycling and reusing, but also its dedication to employees and communities by reinvesting and providing a stable economic presence. Our St. Catharines and Hamilton Mountain facilities were renovated in 2014 with air quality and employee space enhancements, improving the work environment with consideration to wellness and safety. We also supported our sustainability objectives with construction upgrades to bring the buildings up to current codes. Horizon Utilities was recognized as one of Canada’s Future 40 Responsible Corporate Leaders and ranked 11th in the national sustainability list 90,000 paperless service orders in 2014


2014 Sustainability-based Annual Report
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