Contact Us

EASTER HOLIDAY HOURS: The office will be closed Friday, April 18th and Monday, April 21st

There are a variety of ways to contact us:

Email addresses are monitored during regular business hours only, 8:30 a.m. to 4:30 p.m., Monday to Friday.

Emergencies:

Downed electrical wires, children playing near power lines and other emergency situations,
call: 911

Call before you dig, Ontario One Call’s
24-hour hotline: 1-800-400-2255 or
visit their website.

Power outages:

24-hour hotline
Hamilton: 905-522-6611
St. Catharines: 905-684-8111

Read more about electrical safety.

Customer Service and general inquiries, including any questions on your account:

Hamilton
Phone: 905-522-9200
Fax: 905-522-6228

St. Catharines
Phone: 905-984-8961
Fax: 1-866-731-0451

 

Toll free: 1-866-458-1236

Email: info@horizonutilities.com

New construction and upgraded services:

Customer Connections

Hamilton
Phone: 905-317-4575
Fax: 905-522-8373

St. Catharines
Phone: 905-684-8111 x4825
Fax: 905-323-3461

Email: connections@horizonutilities.com

Upgrading electrical services and service layouts:

Email: servicelayouts@horizonutilities.com

Engineering Design:

Please contact Engineering Design for Subdivision Developments and large connections exceeding 5000 kW. Phone: 905-521-4907.

Conservation:

Hamilton: 905-522-6611 ext 4739
St. Catharines: 905-684-8111 ext 4739

Email: asktheexpert@horizonutilities.com

Media inquiries:

Larry Roberts, Corporate Communications
Phone: 905-521-4908 

Email: larry.roberts@horizonutilities.com

​Investor Relations:

Phone: 905-521-4918
Email: investor.relations@horizonholdingsinc.com

​Claims:

Email: claims@horizonutilities.com

Streetlights out:

Hamilton: 905-546-2098
St. Catharines: 905-684-9764

Note: Streetlights are owned by the municipalities, not Horizon Utilities. For repair of streetlights, please call the numbers listed above. 

Graffiti removal:

Hamilton: 905-540-3228
St. Catharines: 905-323-3459

Email: graffiti@horizonutilities.com

Purchase inquiries:

Email: purchasing@horizonutilities.com

Website issues:

Email: webmaster@horizonutilities.com

Locations:

Hamilton
55 John Street North
Hamilton, ON
L8R 3M8
View Map

St. Catharines
340 Vansickle Road
St. Catharines, ON
L2R 6P7
View Map

Feedback or questions regarding Horizon Utilities' Service Accessibility:

Hamilton: 905-522-9200
St. Catharines: 905-984-8961

Email: feedback@horizonutilities.com

Office hours:

Monday - Friday
(excluding statutory holidays)
8:30 a.m. to 4:30 p.m.

By mail:

P.O. Box 2249 Station LCD 1
Hamilton, ON
L8N 3E4

©2008-2014 Horizon Utilities Corporation. All Rights Reserved.