Contact Us

There are a variety of ways to contact us:

Email addresses are monitored during regular business hours only, 8:30 a.m. to 4:30 p.m., Monday to Friday.

Emergencies:

Downed electrical wires, children playing near power lines and other emergency situations,
call: 911

Call before you dig, Ontario One Call’s
24-hour hotline: 1-800-400-2255 or
visit their website.

Power outages:

24-hour hotline
Hamilton: 905-522-6611
St. Catharines: 905-684-8111

Read more about electrical safety.

Customer Service and general inquiries, including any questions on your account:

Hamilton
Phone: 905-522-9200
Fax: 905-522-6228

St. Catharines
Phone: 905-984-8961
Fax: 1-866-731-0451

 

Toll free: 1-866-458-1236

Email: info@horizonutilities.com

New construction and upgraded services:

Customer Connections

Hamilton
Phone: 905-317-4575
Fax: 905-522-8373

St. Catharines
Phone: 905-684-8111 x4825
Fax: 905-323-3461

Email: connections@horizonutilities.com

Upgrading electrical services and service layouts:

Email: servicelayouts@horizonutilities.com

Engineering Design:

Please contact Engineering Design for Subdivision Developments and large connections exceeding 5000 kW. Phone: 905-521-4907.

Conservation:

Hamilton: 905-522-6611 ext 4739
St. Catharines: 905-684-8111 ext 4739

Email: asktheexpert@horizonutilities.com

Media inquiries:

John Friesen, Corporate Communications
Phone: 905-521-4908

Email:  john.friesen@horizonutilities.com

​Investor Relations:

Phone: 905-521-4918
Email: investor.relations@horizonholdingsinc.com

​Claims:

Email: claims@horizonutilities.com

Streetlights out:

Hamilton: 905-546-2098
St. Catharines: 905-684-9764

Note: Streetlights are owned by the municipalities, not Horizon Utilities. For repair of streetlights, please call the numbers listed above. 

Graffiti removal:

Hamilton: 905 540 3220
St. Catharines: 905-323-3459

Email: graffiti@horizonutilities.com

Purchase inquiries:

Email: purchasing@horizonutilities.com

Website issues:

Email: webmaster@horizonutilities.com

Locations:

Hamilton
55 John Street North
Hamilton, ON
L8R 3M8
View Map

St. Catharines
340 Vansickle Road
St. Catharines, ON
L2R 6P7
View Map

Our commitment to accessibility:

Hamilton: 905-522-9200
St. Catharines: 905-984-8961

Email: accessibility@horizonutilities.com

Office hours:

Monday - Friday
(excluding statutory holidays)
8:30 a.m. to 4:30 p.m.

By mail:

P.O. Box 2249 Station LCD 1
Hamilton, ON
L8N 3E4

©2008-2014 Horizon Utilities Corporation. All Rights Reserved.