Service Charges

Specific Charge and Description Rate as of
May 1, 2010
Customer Administration
Arrears certificate $15.00
Statement of account (2 free per year)

$15.00
Pulling post-dated cheques $15.00
Duplicate invoices for previous billing $15.00
Request for other billing information $15.00
Easement letter (if not included in arrears certificate) $15.00
Income tax letter $15.00
Notification charge

$15.00
Account history (2 free per year) $15.00
Credit reference / Credit check (plus credit agency costs) $15.00
Returned cheque charge (plus Bank charge) $15.00
Charge to certify cheque $15.00
Legal letter charge $15.00
Account set-up charge / change of occupancy charge - water or electricity $30.00
Special meter reads (Customer requested & read is correct) $30.00
Meter dispute charge plus Measurement Canada fees (if meter found correct) $30.00
Credit card convenience charge $15.00
Non-Payment of Account
Late payment interest – per month 1.50 %
Late payment interest – per annum 19.56 %
Collection of account charge – no disconnection but funds collected at the door $30.00
Collection of account charge – no disconnection but funds collected at the door – after regular hours $165.00
Disconnect/Reconnect at meter – during regular hours $65.00
Disconnect/Reconnect at meter – after regular hours $185.00
Disconnect/Reconnect at pole (service) – during regular hours $185.00
Disconnect/Reconnect at pole (service) – after regular hours $415.00
Install/Remove load control device – during regular hours $65.00
Install/Remove load control device – after regular hours $185.00
Additional Charges
Service call – customer-owned equipment $30.00
Service call– after regular hours $165.00
Temporary service install and remove – overhead – no transformer $500.00
Temporary service install and remove – underground – no transformer $300.00
Temporary service install and remove – overhead – with transformer $1,000.00
Specific charge for access to the power poles – per pole per / year $22.35
Note: All charges subject to applicable taxes except for late payment and return cheque charges.