Payment Options

Pre-Authorized Payment Plan - We Offer Two Options

Paid in full option:
Your bills will be sent to you as usual. The amount due will automatically be withdrawn from your bank account on the due date specified on the bill.

Equal payment plan option:
This plan allows customers to budget for an equal monthly payment. A fixed amount is automatically withdrawn from your bank account on or after the monthly withdrawal date. You have the option of keeping your normal due date or choosing another fixed date every month. We review and reconcile the payment amount annually. The payment amount is monitored during the year to ensure it is in line with your actual usage. You are notified in advance of any changes to this amount.

It’s convenient: the pre-authorized payment plan offers customers an easy way to make payments without the inconvenience of writing cheques or keeping track of due dates. Cooperating banks, trust companies or credit unions deduct the payment directly from your account on or after the due date.
It's economical: Automatic deductions eliminate postage and the possibility of late payment charges. If you are sick, away on vacation, or out of town on business, your payments will be made on time.
It's voluntary: You may withdraw from this service whenever you wish.

Click here to fill out and print an application form

Telephone Banking & Internet Banking

You may pay your account by telephone or through the Internet. Please contact your financial institution to arrange this. When setting up for telephone or Internet banking you will find us under the name of Hamilton Hydro Inc., St. Catharines Hydro, Hamilton Utilities Corp., or Horizon Utilities.

Payments at Banks or Other Institutions

NOTE: Your bank may take extra time to process your payment (up to five days). Please ensure you keep your good credit rating by making sure you pay your account five business days before the due date.

By Mail in the Envelope Provided, or to the address below:

P.0. Box 2249,
Station LCD. 1,
Hamilton, Ontario
L8N 3E4

Please return the bottom portion of your bill with your payment

Payment Through Drop Box - Locations:

• 55 John Street North, Hamilton (just to the right of the front doors)
• 340 Vansickle Road, St. Catharines
• 129 Church Street, St. Catharines

NOTE: Cash payments are not accepted. Cheques or money orders only.