On average, Horizon Utilities customers experience
less than 45 minutes of power loss annually. This is one of the
province’s top reliability rates. But outages happen. They
can be caused by bad weather, a car hitting a hydro pole, or a
construction crew cutting through an underground cable.
Our two state-of-the-art computerized control systems
notify us of power outages. Our recorded telephone message will
tell you where the outage is and that we are responding.
Call Hamilton: 905-522-6611, St. Catharines 905-684-8111 to receive or provide
information. Realize others are calling too. The lines will be busy. Keep calling.
Give us your name, address and telephone
number.
The nature of the problem?
Where is the problem located?
How long have you been without power?
Leave one light on so you know when the
power is restored.
Never use a barbecue indoors. Carbon
monoxide emissions can cause asphyxiation.
Turn off water to the clothes washer and
dishwasher.
A small bicycle pump can supply air to the
fish tank.
Keep an emergency kit with bottled water,
flashlight and batteries, candles, holders and matches,
battery-powered radio and alarm clock
Do not open the refrigerator or freezer
door while the power is off. Most foods will stay frozen for at
least 12 hours, refrigerated for 16.
Dairy products such as sour cream, milk,
cream, cottage cheese and yogurt should be discarded after 4 to 6
hours.
When power is restored plug in only the
most essential appliances. If you wait 10 to 15 minutes before
reconnecting, the system has time to stabilize.
When Power is Restored
Check that the freezer and refrigerator are
working and whether food can be re-frozen.
Dairy products should be discarded after 4 to 6
hours.
Reset clocks, automatic timers and alarms.
Plug in only the most essential appliances. If
you wait 10 to 15 minutes before reconnecting, the system has
time to stabilize.
