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Contractor > Services >

Contacts

CONTACT DEPARTMENT NUMBER
General Inquiries Toll Free 1-866-458-1236
Horizon - Hamilton Main Number 905-522-6611
Horizon - St. Catharines Main Number 905-684-8111
In-House Wiring Problems & Inquiries ESA 1-877-372-7233
General Engineering Inquiries Engineering Clerk 905-317-4794
New Subdivision Development Inquiries -
Hamilton & St. Catharines 		Engineering Hamilton 905-317-4796
Engineering St Catharines 905-521-4907
VOLTAGE PROBLEMS
(flickering or bright lights, low voltage):		 Trouble Dept. - Hamilton 1-866-458-1236
Ext. 4802
VOLTAGE PROBLEMS
(flickering or bright lights, low voltage):		 Trouble Dept. - St. Catharines 1-866-458-1236
Ext. 4812
Scheduled Power Interruptions Operating 905-317-4755
Water Heaters Inquiries Direct Line 905-317-4709
HYDRO LOCATES: Underground Locate Requests: (Ontario One Call) - Hamilton & St. Catharines Direct Line 1-800-400-2255
HYDRO LOCATES: Request Status (PVS): Hamilton & St. Catharines Direct Line 1-877-558-5569
Cutting of Trees on Power Lines: Hamilton Customer Connections 905-317-4792
Cutting of Trees on Power Lines: St. Catharines Overhead Dept Clerk Ext. 5341
Hamilton Relocation for Roadway Reconstruction Projects Engineering 905-521-4907
Landscaping Issues/Inquiries Engineering Supervisor 905-317-4796
Graffiti Removal from Hydro Equipment: Hamilton Overhead Dept 905-540-3222
Graffiti Removal from Hydro Equipment: St.Catharines Overhead Dept 905-323-3459
General Meter Inquiries including:
  • Service Layouts: New / Upgraded Electrical Services including Panel Changes & Temporary Services
  • Services Ready for Connection - ESA Inquiries
  • Cover Service Wires on Customer's Property
  • Electricians Requesting Main Service to be Temporarily Disconnected for Non-Electrical Property Maintenance
Hamilton Customer Connections Ext. 4820
St. Catharines Customer Connections Ext. 4825
Emailservicelayouts@horizonutilities.com

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