Contact Us

Customer Services:

Hamilton:
Phone: 905-522-9200
Fax: 905-522-6228

St. Catharines:
Phone: 905-984-8961
Fax: 1-866-731-0451

Email: info@horizonutilities.com
Note: This email address is monitored during regular business hours only. For emergencies or after-hours inquiries, please see the appropriate section below.

General Inquiries:

1-866-458-1236

Electricity and Water Inquiries:

Hamilton: 905-522-9200
St. Catharines: 905-984-8961

For Emergencies:

Downed electric wires, children playing near power lines and other emergency situations:
Call: 911

Call before you dig Ontario One Call’s
24-hour hotline: 1-800-400-2255
Website: www.on1call.com
Fax: 1-800-400-8876
Click here for more info

Outages:
24-hour hotline
Hamilton: 905-522-6611
St. Catharines: 905-684-8111
Click here for more on Electrical Safety

For other information & media inquiries
Contact: Corporate Communications
Phone: 905-317-4707
Fax: 905-317-4745
Email: corporatecommunications@horizonutilities.com

For Other Inquiries:

Ask the Expert:
Hamilton: 905-522-9200, ext. 4739
St. Catharines: 905-984-8961, ext. 4739
Submit Question online: click here

Electric and Water Bills:
Hamilton: 905-522-9200
St. Catharines: 905-984-8961

Careers:
Human Resources: 905-522-6611 ext. 2524
Email: hrinfo@horizonutilities.com
Website: Careers

Electricity Rates:
Ontario Energy Board: 1-877-632-2727
Website: Consumer Relations

Purchasing: 905-317-4759
Email: purchasing@horizonutilities.com

Upgrading Electrical Services and Service Layouts:
Phone: 905-317-4746
Email: servicelayouts@horizonutilities.com

Installing New Electrical Services:
Phone: 905-317-4575
Email: connections@horizonutilities.com

For Website Issues:
Email: webmaster@horizonutilities.com

Street Lights Out:
City of Hamilton: 905 546-2098
St. Catharines: 905-684-9764

Graffiti Removal:
Hamilton: 905-540-3228
St. Catharines: 905-323-3459
Email: graffiti@horizonutilities.com

Claims Department:
Email: claimsdepartment@horizonutilities.com

Feedback or Questions Regarding Horizon Utilities' Service Accessibility:
Hamilton: 905-522-9200
St. Catharines: 905-984-8961
Email: feedback@horizonutilities.com

Addresses:

Horizon Utilities Corporation
55 John Street North
Hamilton, ON L8R 3M8

Mailing address
P.O. Box 2249 Station LCD 1
Hamilton, ON L8N 3E4

Head Office
Hamilton
55 John Street North
Hamilton, ON L8R 3M8
905-522-9200
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Nebo Service Centre
450 Nebo Road
Hamilton, ON L8W 3P5
905-522-9200
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Stoney Creek Service Centre
703 Highway #8
Stoney Creek, ON L8E 5J6
905-540-2018
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St. Catharines
340 Vansickle Road
St. Catharines, ON, L2R 6P7
905-984-8961
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Office Hours:

Monday - Friday
(excluding statuatory holidays)
8:30 A.M. to 4:30 P.M.
Operations: Open 24 hours
Meter Department: 8 A.M. to 4 P.M.