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As a licensed distributor of electricity,
Horizon Utilities is required to have a document known as
"Conditions of Service." Through its Conditions of Service,
Horizon Utilities communicates its operating practices, connection
policies, and types and levels of service available to customers
and consumers in Horizon Utilities' service territory.
Horizon Utilities' Conditions of Service are
based on the template presented in Appendix A of the Ontario
Distribution System Code and are organized as follows:
The General section contains references
to services and requirements that are common to all customer
types. This section covers items such as Rates, Billing, Hours of
Work, Emergency Response, Power Quality, Available Voltages,
Metering and Special Contracts.
The Customer Specific section contains
references to services and requirements specific to the respective
customer class. This section covers items such as Service Entrance
Requirements, Delineation of Ownership, etc.
Appendices - Part of the document is a set of appendices
that contain additional information.
Conditions of Service - Interactive complete copy(PDF)
Conditions of Service - Excluding
Appendices(PDF)
Conditions of Service - Appendices only (PDF)
Download each appendix separately:
Please note that this document is subject to
change. Any required changes will be incorporated with each
submission to the Ontario Energy Board and the most current
version will be made available here.
Questions related to our Conditions of Service
may be submitted:
- By calling our Customer Care
Centre at 1-866-458-1236
- In writing to Horizon
Utilities Corporation, 55 John Street North, Hamilton, ON L8R
3M8.
Attention: Conditions of Service.
- By email: conditionsofservice@horizonutilities.com
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