Service Charges
Specific Charge and Description
Rate as of May 1, 2010
Customer Administration
Arrears certificate
$15.00
Statement of account (2 free per year)
$15.00
Pulling post-dated cheques
$15.00
Duplicate invoices for previous billing
$15.00
Request for other billing information
$15.00
Easement letter (if not included in arrears certificate)
$15.00
Income tax letter
$15.00
Notification charge
$15.00
Account history (2 free per year)
$15.00
Credit reference / Credit check - (plus credit agency costs)
$15.00
Returned cheque charge (plus Bank charge)
$15.00
Charge to certify cheque
$15.00
Legal letter charge
$15.00
Account set-up charge / change of occupancy charge - water or electricity
$30.00
Special meter reads (Customer requested & read is correct)
$30.00
Meter dispute charge plus Measurement Canada fees (if meter found correct)
$30.00
Credit card convenience charge
$15.00
Non-Payment of Account
Late payment interest - per month
1.50 %
Late payment interest - per annum
19.56 %
Collection of account charge - no disconnection but funds collected at the door
$30.00
Collection of account charge - no disconnection but funds collected at the door - after regular hours
$165.00
Disconnect/Reconnect at meter - during regular hours
$65.00
Disconnect/Reconnect at meter - after regular hours
$185.00
Disconnect/Reconnect at pole (service) - during regular hours
$185.00
Disconnect/Reconnect at pole (service) - after regular hours
$415.00
Install/Remove load control device - during regular hours
$65.00
Install/Remove load control device - after regular hours
$185.00
Additional Charges
Service call - customer-owned equipment
$30.00
Service call - after regular hours
$165.00
Temporary service install and remove - overhead - no transformer
$500.00
Temporary service install and remove - underground - no transformer
$300.00
Temporary service install and remove - overhead - with transformer
$1,000.00
Specific charge for access to the power poles - per pole per annum
$22.35
Administrative billing charge
$150.00
Transformer Allowance for Ownership per KW of billing demand/month
- .73
Primary Metering Allowance for transformer losses - applied to measured demand and energy
- 1.00 %
Note: All charges subject to applicable taxes except for late payment and return cheque charges
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